Based on my first blog post, I had mentioned that I hope to improve my emotional intelligence so that I can communicate effectively on complex/practical engineering activities with the engineering community and with society at large, such as, making effective presentations, and giving and receiving clear instructions. I also planned that through this course I can anticipate communication problems which could guide me picking the right channel to communicate. To sum it up, the two objectives are to improve my emotional intelligence and to anticipate communication problems which can help in conflict handling.
To a certain extent, I think that I have achieved these two objectives that I set on the first week. Throughout the course, I have learnt many interpersonal skills and also conflict managing skills which made me grow to become a more effective communicator. One important lesson that I will always remember is the Thomas-Kilmann Conflict Mode Instrument (TKCMI). Using the TKCMI, I am able to understand the 5 styles of conflicts - avoiding, accommodating, compromising, competing and collaborating. Learning the conflict management instrument, I am confidently enough to say that I am able to handle most conflicts effectively.
The skills on wheels application also served an important role in guiding us in effective communication. Watching the videos on skills on wheels allows me to learn more communication skills that are useful to me in the future. I am glad that the school has come out with this application to improve students non-verbal and verbal skills.
Last but not least, to conclude I would like to thank Dr. Cole for accompanying us on this journey. Thank you for your knowledge and wisdom that you imparted on us. Words cannot describe how blessed we are to be among those that were taught under you. Dr. Cole, I wish you nothing but peace, health, love, and happiness! Finally, this is the last post of the course. Goodbye! :)
To a certain extent, I think that I have achieved these two objectives that I set on the first week. Throughout the course, I have learnt many interpersonal skills and also conflict managing skills which made me grow to become a more effective communicator. One important lesson that I will always remember is the Thomas-Kilmann Conflict Mode Instrument (TKCMI). Using the TKCMI, I am able to understand the 5 styles of conflicts - avoiding, accommodating, compromising, competing and collaborating. Learning the conflict management instrument, I am confidently enough to say that I am able to handle most conflicts effectively.
The skills on wheels application also served an important role in guiding us in effective communication. Watching the videos on skills on wheels allows me to learn more communication skills that are useful to me in the future. I am glad that the school has come out with this application to improve students non-verbal and verbal skills.
Last but not least, to conclude I would like to thank Dr. Cole for accompanying us on this journey. Thank you for your knowledge and wisdom that you imparted on us. Words cannot describe how blessed we are to be among those that were taught under you. Dr. Cole, I wish you nothing but peace, health, love, and happiness! Finally, this is the last post of the course. Goodbye! :)
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